Skip to main content
NetApp Knowledge Base

HWAssist notifyCfgFailed alert during BMC sync

  1. Last updated
  2. Save as PDF
Views:
2
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • NetApp AFF systems
  • Hardware Assist (HWAssist)

Issue

  • EMS alert reported on a node:

[cf.hwassist.notifyCfgFailed:ALERT]: Failed to update the hardware-assist configuration with hardware component (BMC): HWAssist not configured(4).

  • The test trap failure log is available in the AutoSupport log file "SP-MGMT-MLOG-TXT.GZ".

[kern_servprocd:info:10433] 0x80b750700: 0: NOTICE: Servprocd::BmcManager: perform_sync(): Check and perform BMC NW sync if necessary.
[kern_servprocd:info:10433] 0x80982a700: 0: ERR: Servprocd::SPLogCollect: create_imp: hwassist_test_trap_via cpmi : Failed to send the test trap
[kern_servprocd:info:10433] 0x80b750700: 0: NOTICE: Servprocd::BmcManager: perform_sync(): Check and perform BMC NW sync if necessary.
[kern_servprocd:info:10433] 0x80b750700: 0: NOTICE: Servprocd::BmcManager: perform_sync(): Check and perform BMC NW sync if necessary.
[kern_servprocd:info:10433] 0x80b750700: 0: NOTICE: Servprocd::BmcManager: perform_sync(): Check and perform BMC NW sync if necessary.

  • Alert occurs once or intermittently
  • BMC status shows online

::*>system service-processor show
                               IP           Firmware
Node          Type Status      Configured   Version IP Address
------------- ---- ----------- ------------ --------- -------------------------
NodeA       BMC  online      true         18.3P2    ****
NodeB       BMC  online      true         18.3P2    ****

  • HWAssist status shows enabled / active / healthy

::*> storage failover hwassist show
Node
-----------------
NodeA
           Partner: NodeB
                    Hwassist Enabled: true　
                         Hwassist IP: ****
                  Hwassist Port: 4444
                      Monitor Status: active
                     Inactive Reason: -
              Corrective Action: -
                   Keep-Alive Status: healthy　
NodeB
                             Partner: NodeA
                    Hwassist Enabled: true
                         Hwassist IP: ****
 Hwassist Port: 4444
                      Monitor Status: active
                     Inactive Reason: -
 Corrective Action: -
                   Keep-Alive Status: healthy

  • HA and takeover functions operate normally

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.