Skip to main content
NetApp Knowledge Base

DS212 shelf reports DC FAIL on both PSUs

  1. Last updated
  2. Save as PDF
Views:
5
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
HW
Last Updated:

Applies to

  • ONTAP 9
  • DS212 disk shelf
  • IOM12
  • Power Supply Unit (PSU)

Issue

  • AutoSupport has detected a "SHELF POWER INTERRUPTED"event.
  • Both power supply units (PSUs) on the same disk shelf report errors:
  • Environment status reports:

    === ENVIRONMENT ===
    Channel: 0a
    Shelf: 2
    SES device path: local access: 0a.02.99
    Module type: IOM12B; monitoring is active  
    Shelf status: critical condition
    Power Supply installed element list: 1, 2; with error: 1, 2
    Power Supply information by element:
      [1] Serial number: PSQ094231902539  Part number: 114-00148+G1
          Type: 7D
          Input voltage: <N/A>
          Firmware version: 0112  Swaps: 0
      [2] Serial number: PSQ094231902542  Part number: 114-00148+G1
          Type: 7D
          Input voltage: <N/A>
          Firmware version: 0112  Swaps:

  • storage show fault shows PSU is CRITICAL.

    === STORAGE-FAULT ===
    Enclosure Status: critical
    Channel: 0a
    Shelf: 2
    Shelf Type: DS212-12
    Product Serial Number: SHJSG2343000296
    Module Type: IOM12B
    Power Supplies:
    Element Status         Status Bytes  Status Descriptions
      1: CRITICAL  　　　　　02,00,00,F1   DC FAIL, OFF, RQSTED ON, FAIL
      2: CRITICAL          02,00,00,F1   DC FAIL, OFF, RQSTED ON, FAIL
  • External rack power supply and PSU power cables show no issue.
  • Baseboard Management Controller (BMC) restart does not clear the PSU status.
  • Takeover and giveback do not clear the PSU status.
  • Reseating PSU 1 and PSU 2 does not clear the status.
  • PSU attention LEDs illuminate amber after the PSUs are reseated.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.