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AltaVault NFS vol mounts disconnection due to Unexpected shut down

Last Updated:

Applies to



  • Multiple alerts are generated with subject "AltaVault Event on appliance_name: Unexpected shut down" causing AltaVault NFS volume disconnection.
  • Below event could also be seen from AltaVault system dump.

Jan 29 09:43:06 ava shutdown_check[4067]: Detected unexpected shutdown!
Jan 29 09:43:23 localhost mgmtd[5931]: [mgmtd.INFO]: System was not shut down normally.  An unexpected restart has been detected.

  • From Service Processor logs, following errors have been identified:

Events all

Record 77: Mon Mar 20 05:09:14.905314 2023 [Agent.notice]: 782.660: 9 : Power Supply Fault LED PSU1 assertedRecord 78: Mon Mar 20 05:09:15.032527 2023 [Agent.notice]: 910.120: 3 : AC Power Loss Signal PSU1 assertedRecord 79: Mon Mar 20 05:09:15.000000 2023 [SP.emergency]: System input power lost

PSU2_Status      | 0x0        | discrete   | Asserted   | na        | na        | na        | naPSU2_Power       | 0x0        | discrete   | Asserted   | na        | na        | na        | naPSU2_DC_OK       | 0x0        | discrete   | Deasserted | na        | na        | na        | naPSU2_Fault       | 0x0        | discrete   | Asserted   | na        | na        | na 

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