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What is HA Group Notification (USER_TRIGGERED) NOTICE

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Applies to

  • Autosupport
  • ONTAP 9
     

Answer

  • User triggered logs in Autosupport are a key component of NetApp's proactive support strategy, serving "Call Home" event initiated by user when performing any scheduled activity like proactive upgrades, when support request's latest logs, etc.
  • NOTICE - A normal-priority message that does not indicate a fault.
  •  EMS Identifier: callhome.invoke.all:notice / Severity: NOTICE
  •  This event is triggered by USER (End customer), if the AutoSupport feature is enabled.
    Example :  HA Group Notification (USER_TRIGGERED (ALL:<>)) NOTICE 

  • Reference image illustrating how the user-initiated auto support appears within the ASUP tool : 

    clipboard_ee136151f214ec9cd91add4e653aa81be.png

  • Command to trigger logs, -message  user can add a custom message to the AutoSupport: 
    ::> autosupport invoke -node * -type all -message "TEST"

 

 

 

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