Unable to Authenticate to SANtricity System Manager

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Last Updated:

Applies to

* NetApp E-Series
* SANtricity Management Software
* E2860
* Affected Version 11.80.1R3| FW

Issue

Users are unable to authenticate to the SANtricity System Manager using stored
credentials. When attempting to log in, the system immediately fails with the
following error messages:

```
The server has logged you out. Error: Data could not be loaded from the storage
array. One possible cause is the object on which you were performing the
operation no longer exists. Other possible causes include network issues,
inability to communicate with the controller, or loss of power to the storage
array. Check these causes and then retry the operation. Please re-enter your
password and try again

* Valid logins fail instantly without delay, while incorrect logins show a
pause and spinning icon before failing.

* The issue is present on both primary and remote data center E-Series
controllers.