NetApp Classification scan fails with connectivity issue

Last updated
Save as PDF
Share
1. Share
2. Tweet
3. Share

Views:: 66

Visibility:: not set

Votes:: 0

Category:: netapp_console

Specialty:: ds_dc

Last Updated:

Applies to

NetApp Console
NetApp Classification

Issue

NetApp Classification scans fail for all CIFS/SMB shares. The scan job status in the NetApp console is “Error,” with the following error message:

Check network connectivity between the Classification instance and the volume

Cause

Linux modules/utilities packages disappeared.

Solution

Install required packages on the Classification VM:
- cifs-utils
- linux-modules-extra-$(uname -r)

Commands:

sudo apt-get update
sudo apt-get install cifs-utils
sudo apt-get install linux-modules-extra-$(uname -r)

Verify:
- Confirm that manual CIFS mounts succeed on the host.
- Restart Classification services/containers if necessary.

Partner Notes

partnerNotes_text

Additional Information

Check with OS/Linux team to know more why utils goes disappeared.

Internal Notes

internalNotes_text