Data Classification inaccessible intermittently and upgrade was stuck

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Visibility:: Public

Votes:: 0

Category:: cloud-volumes-ontap-cvo

Specialty:: ds_dc

Last Updated:

Applies to

NetApp Console
Data Classification
Google Cloud Provider

Issue

The Data classification was not accessible and DataSense 1.54 upgrade was stuck in pending.

The celery_upgrade_scheduler and ~38 other containers looped on: Service [redis] is not ready: Error -3 connecting to redis:6379.

May 21 09:54:37 mcdefrapl043 upgrade_service.sh[1444784]: Running signal_upgrade.sh '/opt/ds_update_service' '53.54.0' '/opt/netapp/Datasense' 'PENDING'

Temporary failure in name resolution.Infra containers (redis, postgres, rabbitmq) were healthy — only inter-container DNS was broken.

Logs Snippet: datasense-nginx-1

2026/04/17 13:11:31 [error] 32#32: *81 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /health HTTP/1.1", host: "10.4.30.60"

2026/04/17 13:11:52 [error] 32#32: *87 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /api/v1.53/working_environment/scan_status HTTP/1.0", host: "10.4.30.60", referrer: "https://components.console.bluexp.netapp.com/"

2026/04/17 13:11:52 [error] 32#32: *86 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /api/v1.53/active_directory HTTP/1.0", host: "10.4.30.60", referrer: "https://components.console.bluexp.netapp.com/"

2026/04/17 13:11:57 [error] 32#32: *90 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /api/v1.53/working_environment?filter_not_in_scope_environments=false HTTP/1.0", host: "10.4.30.60", referrer: "https://components.console.bluexp.netapp.com/"

2026/04/17 13:12:08 [error] 32#32: *93 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /api/v1.53/saas/is_saas_deployment HTTP/1.0", host: "10.4.30.60", referrer: "https://components.console.bluexp.netapp.com/"

2026/04/17 13:12:09 [error] 32#32: *100 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /api/v1.53/login/endpoints HTTP/1.0", host: "10.4.30.60", referrer: "https://components.console.bluexp.netapp.com/"

2026/04/17 13:12:22 [error] 32#32: *103 ds_apiserver could not be resolved (3: Host not found), client: 10.4.30.23, server: , request: "GET /version HTTP/1.0", host: "10.4.30.60", referrer: "https://components.console.bluexp.netapp.com/"