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Classification scan not working

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Applies to

  • BlueXP
  • Classification
  • Data Sense

Issue

Classification is no longer scanning drives or files and is showing:
 
No access
 
clipboard_e45c1472e3bf4003f29b9b2acdba433fb.png

Cause

The classification server experienced communication issues with BlueXP 

Solution

Reboot the Classification server:

  1. Get the IP address for the Classification server:
    • Click on the Governance tab on the left side in BlueXP
      • Then click Classification > Configuration > Scanner Groupsclassification Screenshot 2024-03-20 124452.png
  2. SSH into the Classification server using the IP address retrieved from step 1.
    • Run the following command:
      • [user]# reboot now

Partner Notes

partnerNotes_text
 

Additional Information

If rebooting the Classification server did not fix the issue, please open a case with Technical Support and collect Classification Logs

Internal Notes

  • If rebooting did not work, collect Classification logs and open JIRA
  • Rebooting the server will give a fresh start by removing the cache from the RAM and restarting the containers along with the server. 

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