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Classification : CIFS file share keeps failing with retry

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Applies to

  • BlueXP Classification
  • BlueXP
  • CIFS Shares

Issue

Mapping/Classification of CIFS shares on classification UI keeps failing with retry error while manual mount is working fine

Cause

Classification system is not able to mount cifs on UI due to some missing kernel modules and throwing below error :

 log v1.0 | 2025-01-29 14:22:34,316 | WARNING | ds_logger | utils | 21 | 9022 | None | utils_21 | Error while executing cmd '['nsenter', '-t', '15271', '-m', '-p', '-n', 'timeout', '21', '/sbin/mount.cifs', '-o', 'rw,soft,nobrl,nounix,vers=3.0,iocharset=utf8,credentials=/tmp/tmpf9khkgoa/efd8e9b0-2f16-4420-85f1-d62605fc7204', '//XX.XX.XX.XX/volume_nam_321_share', '/tmp/mounts/pid_52375/XX.XX.XX.XX/volume_nam_321_share']'  mount error(79): Can not access a needed shared library
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)

Solution

Installing the below missing package fixed the issue :
 
$sudo apt install linux-modules-extra-$(uname -r)

Partner Notes

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Additional Information

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Internal Notes

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