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Classification UI stuck in a pending updating status

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Applies to

  • BlueXP
  • Classification

Issue

When in the Classification UI, an upgrade seems to be stuck in a pending state with no progression.

Cause

SDA 2 disk partition is full along with the /var directory showing at 100% usage in Classification.

Solution

Please contact NetApp Technical Support or log into the NetApp Support Site to create a technical case. Reference this article for further assistance.

Partner Notes

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Additional Information

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Internal Notes

  • Note: the following procedure is to be reviewed with a Classification SME before attempting.
  • Procedure to run the cleanup script for elasticsearch
  1. Navigate to the /opt/netapp/Datasense/tools folder directory
  2. Shut down the Classification containers safely using

stop_system_safe.sh

  3. To run the script, the required container is needed to be up and running

docker stack deploy -c docker-compose-infrastructure.yml datasense --resolve-image never

  4. Execute the script from /opt/netapp/Datasense/tools

./clean_events_in_es.sh

  • Once the script is executed, a task id is generated for monitoring the scan's progress.

./cleanup_es.sh -c <task_id_num:num>

  • Please note the script is expected to take hours to complete due to the nature of the cleanup mechanism.

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