BlueXP Classification install fails
Applies to
- NetApp Console
- Classification
Issue
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2023-11-27 15:47:51 ERROR Your system and network configurations are not adequate for Data Sense installation,
2023-11-27 15:47:51 ERROR please fix the above issues and re-start the installation process
2023-11-27 15:47:51 ERROR #####################################################################################
2023-11-27 15:47:51 ERROR Prerequisites: FAILURE!!!
2023-11-27 15:47:51 INFO exit installation
2023-11-27 15:47:51 INFO Installation stopped after prerequisite testing
2023-11-27 15:47:51 ERROR Test installation requirements - stopped after prerequisite testing
2023-11-27 21:53:07 ERROR Please check NetApp Console Connector is up, allow communication from current server in ports 443,80 and 9060, and if relevant, allow outbound coomunication to Netapp services at port 443
Traceback (most recent call last):
File "/data/onprem_installer/initiate_on_prem_install.py", line 181, in <module>
deploy_response = _deploy_on_prem(installer_args.account_id,
File "/data/onprem_installer/initiate_on_prem_install.py", line 117, in _deploy_on_prem
raise Exception(f"Failed to initiate deployment with URLS: {error_desc}")
Exception: Failed to initiate deployment with URLS: http://0.0.0.0:9060: HTTPConnectionPool(host='0.0.0.0', port=9060): Max retries exceeded with url: /account/account-F4iuXuri/providers/cloudmanager_compliance/api/v0.1/deployment/onprem (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7f756ea55900>: Failed to establish a new connection: [Errno 111] Connection refused')), https://api.bluexp.netapp.com: HTTPSConnectionPool(host='api.bluexp.netapp.com', port=443): Max retries exceeded with url: /account/account-F4iuXuri/providers/cloudmanager_compliance/api/v0.1/deployment/onprem (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7f756ea561d0>: Failed to establish a new connection: [Errno -3] Try again')))
Cause
Solution
Partner Notes
Additional Information
- The error may point out an issue with communication over port 9060
- This port is only required for Gov regions using a NetApp Console Agent with Classification
- If Classification is being installed outside of a Gov region this port is not needed and that part of the error can be ignored
- It may look like the server connects to the proxy and downloads the image, but it still fails to connect to the proxy
2023-11-27 15:53:06 STEP Pull DataSense installer image - done
2023-11-27 21:53:07 ERROR Error initializing installion
2023-11-27 21:53:07 ERROR Please check BlueXP Connector is up, allow communication from current server in ports 443,80 and 9060, and if relevant, allow outbound coomunication to Netapp services at port 443
Traceback (most recent call last):
File "/data/onprem_installer/initiate_on_prem_install.py", line 181, in <module>
deploy_response = _deploy_on_prem(installer_args.account_id,
File "/data/onprem_installer/initiate_on_prem_install.py", line 117, in _deploy_on_prem
raise Exception(f"Failed to initiate deployment with URLS: {error_desc}")
Exception: Failed to initiate deployment with URLS: http://0.0.0.0:9060: HTTPConnectionPool(host='10.127.233.211', port=9060): Max retries exceeded with url: /account/account-F4iuXuri/providers/cloudmanager_compliance/api/v0.1/deployment/onprem (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7f756ea55900>: Failed to establish a new connection: [Errno 111] Connection refused')), https://api.bluexp.netapp.com: HTTPSConnectionPool(host='api.bluexp.netapp.com', port=443): Max retries exceeded with url: /account/account-F4iuXuri/providers/cloudmanager_compliance/api/v0.1/deployment/onprem (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7f756ea561d0>: Failed to establish a new connection: [Errno -3] Try again')))