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Access Denied on Classification scans

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Applies to

  • NetApp Console
  • Classification

Issue

The following message is observed on scans in Classification:
 
Access denied. Ensure the ONTAP export policy allows access from the classification instance

Cause

  • Classification tries mounting with NFSv3 first and then falls back to NFSv4 if it fails
  • Scans are timing out because only NFSv4 ports are open on the Classification VM

Solution

Run the following to allow connection to NFSv4 directly:
 
# sed -i 's/cls\._VERSION_FALLBACK_ORDER/cls._VERSION_FALLBACK_ORDER[::-1]/g' /opt/netapp/Datasense/datasense/data_providers/share/mount_controller.py
# docker stop $(docker ps | grep scanning | awk '{print $1}')
 
Replace 'docker' with 'podman' if using RHEL

Partner Notes

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Additional Information

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Internal Notes

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