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Hana database server cannot reach CVO

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Applies to

  • Cloud Volumes ONTAP (CVO)
  • Kerberos

Issue

HANA Database servers indicates that there is an issue reaching ONTAP storage

Cause

  • The issue was identified as an expired Kerberos ticket on the client side
  • Kerberos tickets have a default lifespan of 10 hours, after which they need to be renewed
  • The client did not renew the ticket in time, leading to authentication failures and NFS connectivity issues

 

Solution

If the issue is observed again, collect packet traces and work with a NAS resource to identify potential Kerberos timeouts

Partner Notes

partnerNotes_text
 

Additional Information

These are additional options that can be used to help mitigate the risk of the Kerberos ticket expiring:
  • Ensure that the client system renews Kerberos tickets before expiration:
    • This can be achieved by configuring automatic ticket renewal on the client side
      • Use the following commands to verify Kerberos configuration:
        • ::> kerberos interface show
        • ::> kerberos realm show
  • Increase Kerberos ticket lifetime:
    • Adjust the Kerberos ticket lifetime settings to extend beyond the default 10 hours if feasible for your environment
  • Monitor and capture logs:
    • Implement proactive monitoring to detect Kerberos ticket expiration issues in real-time
    • Enable packet tracing to capture network traffic during future occurrences for deeper analysis

Internal Notes

These are two options that can be used to attempt to quickly resolve the connection:​​​​​
  • Purge existing Kerberos tickets and acquire new ones using the following steps:
    • Run `klist purge` on the client system
    • Log out and log back into the system, or reboot the client machine
  • Temporarily disable Kerberos authentication if business continuity is critical, and switch to an alternative authentication method

Note: This has was not used for this case, because the issue resolved itself

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