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CVO upgrade “paused-on-error” node unresponsive in Azure

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cloud-volumes-ontap-cvo
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cloud
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Applies to

  • Cloud Volumes ONTAP
  • Microsoft Azure
  • ONTAP 9.17.1P3 to 9.17.1P11HF1
  • HA (High Availability) configuration

Issue

After initiating an ONTAP upgrade from version 9.17.1P3 to 9.17.1P11HF1 using the NetApp Console in a Cloud Volumes ONTAP HA pair on Azure, one node becomes unresponsive while the other node upgrades successfully. The upgrade process pauses with the following status and error:

cvonodes::> cluster image show-update-progress                                             
                                                           Estimated         Elapsed
Update Phase         Status                   Duration        Duration
-------------------- ----------------- --------------- ---------------
Pre-update checks    completed                00:02:00        00:01:57
ONTAP updates        paused-on-error      00:47:00        12:35:14

Details:
Node name            Status            Status Description
-------------------- ----------------- --------------------------------------
<node_1>             failed            Error: Node "<node_1>" is not in "waiting for giveback" state.                                       
                                                            Action: Use the "storage failover show" to verify that node 
                                                            "<node_1>" is in one of the following states: "waiting for 
                                                            giveback" or "connected".
<node_2>             completed

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