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CVO registration to NetApp Support site from Cloud Manager disappears

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Applies to

  • Cloud Volumes ONTAP (CVO)
  • NetApp Support site (NSS) registration
  • Cloud Manager

Issue

CVO registration to NetApp Support site from Cloud Manager disappears.

Cause

Unknown due to no logs available during issue.

Solution

Remove working environment (CVO) and re-discover the working environment into the Cloud Manager.

Additional Information

  • Registering CVO to NetApp Support site during creation (for BYOL) or once created (for Pay Go).
  • CVO is unregistered from support site only on delete of the instance, not on power off etc.,

Internal Notes

  • The customer here used a script to create and deploy a CVO instance and mentioned script as successful.
  • They could not provide Cloud Manager logs during instance creation or registration to find out the root cause.
  • Every night the CVO is powered on and then turned off after a snapmirror update again using scripts.
  • The issue did not recur after rediscovery of the CVO in Cloud Manager.

 

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