Skip to main content
NetApp Knowledge Base

CVO VM not booting after Azure freeze event

  1. Last updated
  2. Save as PDF
Views:
113
Visibility:
Public
Votes:
0
Category:
netapp_console
Specialty:
ds_cvo
Last Updated:

Applies to

  • Cloud Volumes Ontap
  • Microsoft Azure

Issue

After a maintenance freeze event on a HA CVO cluster, the Ontap OS did not boot up but the VM was in online/ready state.

Cause

Microsoft stated that an SSD firmware had been patched as part of the freeze event and it is known to cause issues with guest OS (ONTAP) booting.

Solution

Stop/start the CVO VM from Azure portal and the CVO will boot normally.

Partner Notes

partnerNotes_text

Additional Information

For RCA, reach out to Microsoft Azure Support.

Internal Notes

internalNotes_text
For Translation

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.