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CVO Autosupports no longer being received

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Category:
cloud-volumes-ontap-cvo
Specialty:
CORE
Last Updated:

Applies to

  • BlueXP
  • Cloud Volumes ONTAP (CVO)

Issue

ASUPs stopped being received by NetApp from the CVO cluster.
 
Notifyd logs shows connection failures for all ASUP types (Management, Performance, and Weekly):
 
0000003b.017c3842 0d15c57a Wed Jan 03 2024 01:18:47 +00:00 [kern_notifyd:info:2298] (category: 2298:4097:deliver) (emittime: 1/3/2024 01:14:54) (message: deliver_http_asup: HTTP PUT response error, status code 28, chunk: 0 of 0)
0000003b.017c3843 0d15c57a Wed Jan 03 2024 01:18:47 +00:00 [kern_notifyd:info:2298] (category: 2298:4097:deliver) (emittime: 1/3/2024 01:14:54) (message: asup_job HTTP attempt failed '/mroot/etc/log/autosupport/202401030000.0')
0000003b.017c3844 0d15c57a Wed Jan 03 2024 01:18:47 +00:00 [kern_notifyd:info:2298] (category: 2298:4097:deliver) (emittime: 1/3/2024 01:14:54) (message: Failed to deliver HTTP ASUP with subject: System Notification from CVO_Cluster_01 (PERFORMANCE DATA) NOTICE, chunk: 0 of 0)
 
Traceroute shows no reachability to support.netapp.com:
 
CVO_Cluster::> network traceroute -vserver adminVserver -lif cluster-mgmt -destination support.netapp.com

traceroute to support-hio.netapp.com (216.240.21.18) from 10.169.130.8, 64 hops max, 40 byte packets
 1  * * *
 2  * * *

.

.

The output of the autosupport check show-details:
 

CVO_Cluster::> autosupport check show-details
Node: Cluster_CVO-01

 Category:  https
          Component:  https-put-destination
             Status: failed
             Detail: HTTPS PUT connectivity check failed for destination:
                     https://support.netapp.com/put/AsupPut/ via proxy -
                     10.168.137.3:3128. Error: Timeout was reached when
                     connecting to the server - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
                     have network connectivity

          Component:  https-post-destination
             Status: failed
             (Same detail and corrective action)

Category: smtp
          Component: mail-server
             Status: failed
             (Same detail and corrective action)

Category: on-demand
          Component: ondemand-server
             Status: failed
             (Same detail and corrective action.)

 

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