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AWS CVO HA is showing Degraded in BlueXP

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Applies to

  • NetApp Console
  • Cloud Volumes ONTAP (CVO)
  • Amazon Web Services (AWS)
  • High Availability (HA)

Issue

The status of an AWS CVO HA working environment is showing as "Degraded" in NetApp Console after a recent ONTAP upgrade

Cause

The mediator password and the ONTAP password are not consistent
 
From SERVER.LOG:
 
  • 2024-07-26 18:20:11,506 UTC ERROR [Working Environment] [] [] [] (oncloud-akka.actor.default-dispatcher-1978) [AwsHaDescribeFlowExecutor:126] Error while retrieving ha properties for working environment Vsa Working Environment [id: VsaWorkingEnvironment-XXXXX, name: cvoname, ip: xx.xx.xx.xx,xx.xx.xx.xx]
  • com.netapp.oncloud.simplicator.client.common.SimplicatorBadRequestException: Status: 401 Unauthorized
  • Body: {"code":401,"message":"Failed Authentication"}
 
From mediator.log:
 
  • [2024-07-10 12:15:59.85443] [792] [info] Checking for password
  • [2024-07-10 12:15:59.85498] [792] [warn] Authentication: FAIL : GET port:3000 /update/status password does not match from:xx.xx.xx.xx
  • [2024-07-10 12:15:59.85505] [792] [info] show_response message: Authentication1: FAIL

Solution

Refresh the password for the mediator using the ONTAP password used to create/discover the CVO:

  1. SSH into the mediator instance in AWS
  2. Run the following command
  3. Restart the mediator service by running the following
    • Mediator> systemctl restart mediator.service

If the "Degraded" status does not clear after a few minutes, stop and start the connector instance in AWS

Reference: HTTPS Connection Failed to Mediator after NetApp Console 3.9.36/1 Update

Partner Notes

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Additional Information

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Internal Notes

 

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