Skip to main content
NetApp Knowledge Base

Copy and Sync task stuck

  1. Last updated
  2. Save as PDF
Views:
112
Visibility:
Public
Votes:
0
Category:
netapp_console
Specialty:
ds_cs
Last Updated:

Applies to

  • BlueXP
  • BlueXP Copy and Sync

Issue

When using Copy and Sync, the Sync gets stuck at 99%.

Cause

Performance could be hindered by process concurrency, snapshot folders, or special characters present on the path, or number of open files.

Solution

  • Decreasing process concurrency can help to reduce CPU core performance issues.
  • Removing snapshot folders from the sync is best practice.
  • Checking for any files with special characters in the path and changing them to prevent issues.
  • Increasing the soft/hard nofile limit on databroker to 100k has also shown to resolve this.
    • To find out the number of opensockets you should run: lsof | wc -l while  relationship is stale

Partner Notes

partnerNotes_text
 

Additional Information

additionalInformation_text

Internal Notes

It has been found that some amazon linux brokers cannot increase nofile beyond 65536.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.