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Copy and Sync License Not Reflecting After Renewal

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Applies to

  • NetApp Console
  • Copy and Sync
  • Azure Marketplace Subscription

Issue

Copy and Sync jobs in NetApp Console failed with a generic error after license expiration and renewal.

  • Customer renewed Copy and Sync subscription via Azure Marketplace.
  • Azure portal showed successful subscription renewal.
  • NetApp Console did not reflect renewed license status.
  • Critical data migrations were blocked due to failed Copy and Sync jobs.

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