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Unable to login to NetApp Console with Federated e-mail with error "failed to obtain access token"

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Applies to

  • NetApp Console
  • Data Infrastructure Insights (DII)
  • Federation
  • Microsoft Entra ID
  • Azure Active Directory
  • Secret value expiry
  • Service Principal

Issue

  • Unable to login to NetApp Console or Data Infrastructure Insights (DII) using  Microsoft Entra ID Federated e-mail.
  • When attempting to login to NetApp Console  or DII using the federated e-mail, the following error appears:

         invalid_request: failed to obtain access token

access token login failure.png

  • This impacts all user e-mails associated to that federated domain in Microsoft Entra Application (client) ID for NetApp Console Login.

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