Unable to convert to capacity based licensing
Applies to
- CLOUD VOLUME ONTAP
- PAYGO TO CAPACITY LICENSE
Issue
- The customer is unable to convert Cloud Volumes ONTAP (CVO) system PAYGO from node-based to capacity-based licensing.
- Attempt to convert fails with error message
'You can't convert the license for the discovered Cloud Volumes ONTAP system because the system is registered to another account or organization.'
Cause
The working environment is associated with 2 (or more) different Cloud Manager account IDs in Cloud Manager
Solution
Please contact NetApp Technical Support or log into the NetApp Support Site to create a technical case. Reference this article for further assistance.
Partner Notes
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Additional Information
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Internal Notes
1. Initiate a CDS JIRA ticket with the cloud architects to verify if there are account discrepancies tied to the working environment in our backend.
2. Confirm with the customer which account association can be safely removed if there are multiple accounts
3. Have CPE remove the stale account information from the NetApp Console backend once confirmation is received.
4. Attempt the conversion to capacity-based licensing again and verify if the issue is resolved.