"Upgrade Required" Error reported when Accessing Data Classification in NetApp Console

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Category:: netapp_console

Specialty:: ds_dc

Last Updated:

Applies to

NetApp Console
Cloud Data Sense 1.48 and below
NetApp Console Agent / Data Classification SaaS
All platforms using embedded Docker for Data Sense
Docker Version 29.3.1

Issue

When attempting to access Data Classification within NetApp-Console , users encounter the following error message:

Upgrade required to use data classification, your system needs to be upgraded to the latest version.

During the upgrade attempt, the following log output is observed:

Error response from daemon: client version 1.41 is too old. Minimum supported API version is 1.44, please upgrade your client to a newer versionTraceback (most recent call last): File "/data/datasense/upgrade/scheduler.py", line 26, in <module> schedule.run_pending() ...subprocess.CalledProcessError: Command '['/data/tools/3rd/docker/docker', 'volume', 'inspect', 'datasense_redisdata']' returned non-zero exit status 1.

Cause

The Data Sense instance running two or more versions behind the latest release, triggering a mandatory upgrade requirement.
The Docker packages docker-ce and docker-ce-cli installed on the Data Classification system are running on Docker 29.X.X which is not supported by the product.
The embedded Docker binaries used by Data Sense are outdated and have an API version lower than the minimum required for the upgrade scripts (API 1.44 or higher).
Even if the system Docker is up-to-date, Data Sense uses its own embedded Docker binaries, which must also be upgraded or aligned.

Solution

Downgrade the Docker packages docker-ce and docker-ce-cli on the Data Classification VM to supported version 28.5.2
Ensure that the Docker version in cat /opt/netapp/Datasense/tools/3rd/docker is at least having API version 1.44 or higher (preferably matching the system Docker version).
Once downgrading the Docker version, frestart the Data Sense upgrade process. and upgrade should complete successfully, and Data Classification will be accessible.

Partner Notes

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Additional Information

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Internal Notes

How to Downgrade Docker Version from existing :

Uninstall existing docker :
#sudo apt-get remove docker-ce docker-ce-cli containerd.io
#sudo apt-get purge docker-ce docker-ce-cli containerd.io
#sudo apt-get autoremove

Intall new intended docker version :
sudo apt-get update
docker-ce | 5XX.XX.X-1~ubuntu.24.04~noble | https://download.docker.com/linux/ubuntu noble/stable amd64 Packages