Unable to update subscription using node based license
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- Category:
- netapp_console
- Specialty:
- licensing_and_subscription
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Applies to
- BlueXP Conector
- Digital wallet
- Licensing
Issue
Cause
As Per Azure Subscription either node-based or capacitybased SaaS subscription can be attached and not both types
Customer having node-based subscription attached in the past on Azure Subscription, there will be a stale entry in backend database that does not let them associate capacity-based saas subscription even though they may have just node-based BYOL CVO's and not using the node-based saas subscription sany more.
Solution
Contact NetApp Technical Support and reference this article for further assistance as NetApp support has to check the logs in the backend and a ticket with engineering is required for this reason.
Partner Notes
Additional Information
Internal Notes
Workaround:
1.Check if customer has Node-Based BYOL CVOs. Check if they are associated with any SaaS subscription.
2.Check if customer has Node-Based SaaS subscription (maynot be present now but still can have stale entries in backend db) - Check onAzure portal as well.
3. Check with devOps for below output after getting account_id = Blue XP account id, cloud_account_id = customer Azure Mainsubscription id (not SaaS) SELECT * FROM saas_mp.cvo WHERE account_id ="account-XXXXXXXXX" and cloud_account_id ="XXXXXXXXXXXXXXXXXXXXXXX" and package is null andis_byol = 0 limit 100.
4.Ensure CVOs from above are not part of output below curl-X GET https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudmanager.cloud.netapp.com%2Ftenancy%2Fresource%3Faccount%3Daccount-eUdAuPZl&data=05%7C02%7CAshutoshKumar.Choudhary%40netapp.com%7C48669b95d06045a2f6c708dc48f99612%7C4b0911a0929b4715944bc03745165b3a%7C0%7C0%7C638465484003667260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=sa6Skog2pszumBb6mZuHxXZhZA%2F8QFla544VweHP0UE%3D&reserved=0-H "accept: application/json"-H "authorization: Bearer$TOKEN"
For TOKEN kindly refer to https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/How_to_get_Access_Token_or_Bearer_Token_for_Cloud_Manager_quickly_from_browser
5. Once step 4 is ensured , go ahead and ask devOps to delete entries from step 3 delete from saas_mp.cvo where id in ('XXXX','XXXXX').