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NetApp Console shows the agent as inactive

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Category:
cloud-manager
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netapp_console
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Applies to

  • NetApp Console 
  • Agent

Issue

  • Agent is showing as inactive on NetApp Console SaaS and local UI .

  • NetApp Console shows this warning message:

Failed - show failure Message -> Network Error ...

  • NetApp Console Timeline :

Feb 7 2024, 10:25:32 am
Update Containers
Service Manager BXPCONNECTOR System Failed.
Error:failed to perform container upgrade task (singleTask - false). java.net.ConnectException: handshake timed out.

  • NetApp Console agent logs indicate that connectivity to cloudmanager.cloud.netapp.com failed due to connection time out:
SERVER.LOG:

2021-12-01 11:24:28,441 UTC ERROR [Update all CVOs statuses ] [jhbknZAx] [ ] [System ] (simplicator-akka.actor.default-dispatcher-8368) [SimplicatorServerActor:285] ******************** Simplicator request to http://localhost:8080/SaasMpProtocol...StatusByVolume failed: connection timed out: cloudmanager.cloud.netapp.com/20.44.75.43:443
java.net.ConnectException: connection timed out: cloudmanager.cloud.netapp.com/20.44.75.43:443
  • It may affect other endpoints:
http://localhost:8080/SaasMpProtocol...StatusByVolume failed: connection timed out: api.bluexp.netapp.com/20.44.75.43:443

 

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