Skip to main content
NetApp Knowledge Base

How to recover lost Cloud Manager credentials

  1. Last updated
  2. Save as PDF
Views:
320
Visibility:
Public
Votes:
0
Category:
netapp_console
Specialty:
netapp_console
Last Updated:

Applies to

  • NetApp Cloud Manager (SaaS)
  • NetApp Account (Cloud Central)

Description

A NetApp account (formerly Cloud Central account) provides multi-tenancy and enables you to organize users and resources in isolated workspaces from within Cloud Manager.

Procedure

In the event that the Account Admin credentials are lost and customers are unable to log back into Cloud Manager, please contact NetApp Support and reference this KB article.

Additional Information

Internal Notes

  1. For non-federated users, the password can be reset provided the login email is still known.
  2. For federated users, a new user can be added to the customer's account
  • Open a JIRA after collecting the following information:
    • Verify if the customer is using federated or non-federated access
    • Confirm their login email
    • Confirm their account-ID

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.