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How to SSH into NetApp Console OVA

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Applies to

NetApp Console Agent

Description

This article explains how to enable remote diagnostic access and SSH into a NetApp Console OVA using the diag user.

Procedure

Step-by-Step Guide:

1. Access the Serial Console

  • Connect to the OVA via your hypervisor VMware console.

    • The initial login is username 'maint' with a password defined when the OVA was deployed.
  • You will see the Maintenance Console screen with the Main Menu:

Maintenance Console : "NetApp Console Agent <version>"

 

Main Menu:

1 ) System Configuration

2 ) Network Configuration

3 ) Support and Diagnostics

x ) Exit

 

Enter your choice:

2. Navigate to Support and Diagnostics:

  • At the prompt:

Enter your choice: 3

  • This opens:

Support and Diagnostics Menu:

1 ) Access diagnostic shell

2 ) Enable remote diagnostic access

b ) Back

x ) Exit

3. Enable Remote Diagnostic Access

Enter:

Enter your choice: 2

  • When prompted:

Remote diagnostic access is disabled.

Would you like to enable remote diagnostic access? (y/n)

Type:

y

Set a password:

New password:

Retype new password:

  • You will see:

password updated successfully

Remote diagnostic access will be disabled after midnight UTC tomorrow or after the first use.

Press ENTER to continue.

4. Get the OVA IP Address
  • Go back to Main Menu → Network Configuration → Show IP settings.
5. SSH into the OVA
  • Open PuTTY or any SSH client.
  • Enter:
    • Host Name (IP): 10.x.x.x
    • Port: 22
    • Connection type: SSH
  • Click Open.
6. Login as diag
  • At the SSH prompt:
    • login as: diag
    • Enter the password you set in Step 3.
  • Important Notes:
    • Remote access is temporary.
    • Re-enable if needed for future sessions.

Partner Notes

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Additional Information

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Internal Notes

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.