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Error while converting a license in BlueXP

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licensing_and_subscription
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Applies to

  • BlueXP 
  • Cloud Volumes ONTAP

Issue

While converting BYOL to a Capacity license, below is the error message:
 
"Error:You can't convert the license for the discovered Cloud Volumes ONTAP working environment because the working environment is registered to another account or organization."

Cause

Issue with the backend code.

Solution

Please contact NetApp Technical Support or log into the NetApp Support Site to create a technical case. Reference this article for further assistance.

Partner Notes

partnerNotes_text
 

Additional Information

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Internal Notes

This issue is fixed as part of the patch update of 3.9.52

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