Email alert stating BlueXP connector is down

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Visibility:: Public

Votes:: 0

Category:: netapp_console

Specialty:: netapp_console_platform

Last Updated:

Applies to

BlueXP

Issue

BlueXP sent an email alert stating 'BlueXP connector is down'
After logging into BlueXP and the cloud provider portal, it is confirmed that the connector is up and running

Cause

BlueXP connector temporarily stopped communicating with required endpoints

2024-04-07 15:03:12,983 UTC ERROR [Token Generator               ] [Mc7rdOwj] [             ] [System         ] (simplicator-akka.actor.default-dispatcher-111199) [SimplicatorServerActor:284] ******************** Simplicator request to http://localhost:8080/PortalProtocol/getToken failed: connection timed out: cloudmanager.cloud.netapp.com/13.107.246.57:443

java.net.ConnectException: connection timed out: cloudmanager.cloud.netapp.com/13.107.246.57:443

2024-04-07 15:05:35,356 UTC ERROR [Update all CVOs statuses      ] [1U9XVMOQ] [             ] [System         ] (simplicator-akka.actor.default-dispatcher-111214) [GenerateRoutes:273] Got a failure:

java.net.ConnectException: connection timed out: management.azure.com/4.150.240.10:443

Solution

False alert due to a known internal issue. If it persists, reboot the connector VM.

Partner Notes

partnerNotes_text

Additional Information

Internal Notes

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