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Console Agents unable to download AutoSupport logs

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Category:
netapp_console
Specialty:
netapp_console_platform
Last Updated:

Applies to

NetApp Console Agent

Issue

  • Manual download of AutoSupport from Console page fails with timeout errors.
  • Sample log output:
curl -vvv  https://api.bluexp.netapp.com/occm/api/occm/asup/download-signed
* connect to 13.107.226.70 port 443 failed: Connection timed out
* connect to 13.107.253.70 port 443 failed: Connection timed out
curl: (7) Failed to connect to api.bluexp.netapp.com port 443: Connection timed out

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