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GCP NetApp agent is in a disconnected or pending state

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Category:
cloud-manager
Specialty:
netapp_console
Last Updated:

Applies to

  • NetApp Console
  • Google Cloud Platform (GCP)

Issue

  • The GCP NetApp agent is in a Disconnected status even though the VM is on and all containers are active.
  • Deployment of GCP NetApp agent gets stuck in a Pending state. Below error is seen :

{"message":"Instance is ready","priority":"success"}
{"message":"Waiting for agent to be active...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Failed to deploy connector.","priority":"error"}
{"message":"Connector is not ready. Attempts exhausted.","priority":"error"}
{"message":"Error: Connector is not ready. Attempts exhausted.\n    at n.project

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