Agent in pending after deployment from NetApp Console
Applies to
- NetApp Console
- Amazon Web Services (AWS)
Issue
- Agent deployment from NetApp Console fails and Agent shows up as unknown or pending in the NetApp Console.
- EC2 instance is up in AWS console but there are no containers running when checked using command
docker ps
Error seen in NetApp Console GUI when deployment fails :
{"message":"Waiting for agent to be active...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Polling connector status...","priority":"info"}
{"message":"Failed to deploy connector.","priority":"error"}
{"message":"Connector is not ready. Attempts exhausted.","priority":"error"}
{"message":"Error: Connector is not ready. Attempts exhausted.\n at n.project (https://cloudmanager.netapp.com/static/js/AddConnector.xxxxxx.chunk.js:1:xxxx)\n at n._next (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxx)\n at t.next (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxx)\n at n.notifyNext (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxxx)\n at n._next (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxx)\n at t.next (https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:x:xxxx)\n at https://cloudmanager.netapp.com/static/js/xxxx.xxxxxxxx.chunk.js:1:xxxxx","priority":"error"}Error seen in NetApp Console install logs :
[INFO] 2025-05-06T17:11:21.509Z {"title":"Waiting for OCCM, It may take few minutes","success":false,"errorTitle":"Timed out waiting for http://localhost/service-manager/isHealthy","errorDescription":"Waited for 600 seconds","data":{"success":false,"requiredUrl":{"url":"http://localhost/service-manager/isHealthy","expectedStatus":[200]},"text":"connect ECONNREFUSED 127.0.0.1:80","axiosError":{"message":"connect ECONNREFUSED 127.0.0.1:80","name":"Error","stack":"Error: connect ECONNREFUSED 127.0.0.1:80\n at TCPConnectWrap.afterConnect [as oncomplete] (node:net:xxxx:xx)","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":3000,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"headers":{"Accept":"application/json, text/plain, */*","User-Agent":"axios/x.xx.x"},"method":"get","url":"http://localhost/service-manager/isHealthy"},"code":"ECONNREFUSED","status":null}}}