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BlueXP user is unable to create technical cases from BlueXP Console

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Category:
cloud-manager
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netapp_console
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Applies to

  • BlueXP
  • NSS entitlement

Issue

BlueXP user with Organization Admin role is not able to create a case via BlueXP > Setting > Support > Case Management as the error below is returned:

"You are not authorized to create a case against the selected service. You can select another NSS account to create a case against, or you can exit this window and log in to BlueXP using different credentials that are authorized on the selected serial number"

 

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