NetApp Console shows the agent as inactive
Applies to
- NetApp Console
- Agent
Issue
- Agent is showing as inactive on NetApp Console SaaS and local UI .
- 
    NetApp Console shows this warning message: 
Failed - show failure Message -> Network Error ...
- 
    NetApp Console Timeline : 
Feb 7 2024, 10:25:32 am
Update Containers
Service Manager BXPCONNECTOR System Failed.
Error:failed to perform container upgrade task (singleTask - false). java.net.ConnectException: handshake timed out.
- NetApp Console agent logs indicate that connectivity to cloudmanager.cloud.netapp.comfailed due to connection time out:
SERVER.LOG:
2021-12-01 11:24:28,441 UTC ERROR [Update all CVOs statuses ] [jhbknZAx] [ ] [System ] (simplicator-akka.actor.default-dispatcher-8368) [SimplicatorServerActor:285] ******************** Simplicator request to http://localhost:8080/SaasMpProtocol...StatusByVolume failed: connection timed out: cloudmanager.cloud.netapp.com/20.44.75.43:443java.net.ConnectException: connection timed out: cloudmanager.cloud.netapp.com/20.44.75.43:443- It may affect other endpoints:
http://localhost:8080/SaasMpProtocol...StatusByVolume failed: connection timed out: api.bluexp.netapp.com/20.44.75.43:443
