Skip to main content
NetApp Knowledge Base

BlueXP showing connector as inactive

  1. Last updated
  2. Save as PDF
Views:
1,173
Visibility:
Public
Votes:
2
Category:
cloud-manager
Specialty:
bluexp
Last Updated:

Applies to

  • BlueXP
  • Connector

Issue

  • Connector is showing as inactive on BlueXP SaaS and local UI .

  • BlueXP show us this warning message:
    Failed - show failure Message -> Network Error ...

  • BlueXP Timeline :

Feb 7 2024, 10:25:32 am
Update Containers
Service Manager BXPCONNECTOR System Failed.
Error:failed to perform container upgrade task (singleTask - false). java.net.ConnectException: handshake timed out.

  • BlueXP logs indicate that connectivity to cloudmanager.cloud.netapp.com failed due to connection time out:
SERVER.LOG:

2021-12-01 11:24:28,441 UTC ERROR [Update all CVOs statuses ] [jhbknZAx] [ ] [System ] (simplicator-akka.actor.default-dispatcher-8368) [SimplicatorServerActor:285] ******************** Simplicator request to http://localhost:8080/SaasMpProtocol...StatusByVolume failed: connection timed out: cloudmanager.cloud.netapp.com/20.44.75.43:443
java.net.ConnectException: connection timed out: cloudmanager.cloud.netapp.com/20.44.75.43:443

  • It may affect other endpoints:

http://localhost:8080/SaasMpProtocol...StatusByVolume failed: connection timed out: api.bluexp.netapp.com/20.44.75.43:443

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.