Skip to main content
NetApp Knowledge Base

Data Sense "No data was fetched" error

  1. Last updated
  2. Save as PDF
Views:
101
Visibility:
Public
Votes:
0
Category:
cloud-manager
Specialty:
cloud
Last Updated:

Applies to

BlueXP
Data Sense

Issue

Installation of Data Sense in an on-prem shows no errors in the installation logs. 
 
However, when starting Data Sense, then entering respective work environment,  errant behaviour is seen:
 
No data was fetched
 
From the connector SERVER.LOG we see

2023-11-27 20:02:08,960 UTC ERROR [Working Environment] [b05f4e7e-25ce-4a1d-b0a5-xxxx] [i7XHhNxxxx] [name@company.com] (simplicator-akka.actor.default-dispatcher-84720) [SimplicatorServerActor:284] ******************** Simplicator request to http://localhost:8080/DataSenseProtocol/complianceStatus failed: Failed connecting to DataSense instance. Internal Server Error
com.netapp.oncloud.simplicator.client.common.SimplicatorException: Failed connecting to DataSense instance. Internal Server Error

2023-11-27 20:02:08,961 UTC ERROR [Working Environment] [b05f4e7e-25ce-4a1d-b0a5-xxxx] [i7XHhNxxxx] [name@company.com] (oncloud-akka.actor.default-dispatcher-1812) [DataSenseOperations:545] Failed getting compliance status. com.netapp.oncloud.simplicator.client.common.SimplicatorBadRequestException: Failed connecting to DataSense instance. Internal Server Error

No data is shown in any of the expected fields.
 
Restarting of the Data Sense instance may show a temporary operation, but it will soon fail again as seen above.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.