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Data Sense "No data was fetched" error

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cloud-manager
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cloud
Last Updated:

Applies to

BlueXP
Data Sense

Issue

Installation of Data Sense in an on-prem shows no errors in the installation logs. 
 
However, when starting Data Sense, then entering respective work environment,  errant behaviour is seen:
 
Data_Sense_KB_1.jpg
 
From the connector SERVER.LOG we see

2023-11-27 20:02:08,960 UTC ERROR [Working Environment] [b05f4e7e-25ce-4a1d-b0a5-xxxx] [i7XHhNxxxx] [name@company.com] (simplicator-akka.actor.default-dispatcher-84720) [SimplicatorServerActor:284] ******************** Simplicator request to http://localhost:8080/DataSenseProtocol/complianceStatus failed: Failed connecting to DataSense instance. Internal Server Error
com.netapp.oncloud.simplicator.client.common.SimplicatorException: Failed connecting to DataSense instance. Internal Server Error

2023-11-27 20:02:08,961 UTC ERROR [Working Environment] [b05f4e7e-25ce-4a1d-b0a5-xxxx] [i7XHhNxxxx] [name@company.com] (oncloud-akka.actor.default-dispatcher-1812) [DataSenseOperations:545] Failed getting compliance status. com.netapp.oncloud.simplicator.client.common.SimplicatorBadRequestException: Failed connecting to DataSense instance. Internal Server Error

No data is shown in any of the expected fields.
 
Restarting of the Data Sense instance may show a temporary operation, but it will soon fail again as seen above.

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