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Unable to upgrade Service manager automatically for BlueXP and Onprem Connectors

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Category:
cloud-manager
Specialty:
cloud
Last Updated:
4/15/2025, 6:45:40 PM

Applies to

  • BlueXP
  • OnPrem Connectors

Issue

  • BlueXP Connector is inactive, but the VM is online
  • BlueXP timeline reporting that Upgrade Service Manager task is failing to upgrade from current version to new version
  • Auto upgrade of service manager is failing and the following errors can be seen in the service manager logs:

Error:Failed to update service manager: Error: Failed to dry-run sm2 binary: node:internal/process/task_queues:96 runMicrotasks(); ^ Error: docker login failed with status 1 error: WARNING! Using --password via the CLI is insecure. Use --password-stdin. Error response from daemon: Get "https://cloudmanagerinfra.azurecr.io/v2/":URLBlocked at dockerLogin (/snapshot/sm2dist/bundle.js) at processTicksAndRejections (node:internal/process/task_queues:96:5) at async dryrun (/snapshot/sm2dist/bundle.js) at async /snapshot/sm2dist/bundle.js

Error:Failed to update service manager: Error: Failed to dry-run sm2 binary: node:internal/process/task_queues:96 runMicrotasks(); ^ Error: Request failed: timeout of 10000ms exceeded at handleAxiosException (/snapshot/sm2dist/bundle.js) at Function.getBaseComponents (/snapshot/sm2dist/bundle.js) at processTicksAndRejections (node:internal/process/task_queues:96:5) at async dryrun (/snapshot/sm2dist/bundle.js) at async /snapshot/sm2dist/bundle.js

Error:Failed to update service manager: Error: Failed to dry-run sm2 binary: node:internal/process/task_queues:96 runMicrotasks(); ^ Error: Request failed: unable to get local issuer certificate at handleAxiosException (/snapshot/sm2dist/bundle.js) at Function.getBaseComponents (/snapshot/sm2dist/bundle.js) at processTicksAndRejections (node:internal/process/task_queues:96:5) at async dryrun (/snapshot/sm2dist/bundle.js) at async /snapshot/sm2dist/bundle.js

{
  "oldVersion": "3.0.56",
  "newVersion": "3.0.58"
}

  • BlueXP UI might be showing following error: Something went wrong. BlueXP is preparing the Connector

 

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