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Unable to perform support registration on a working environment

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cloud-volumes-ontap-cvo
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cloud
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Applies to

  • Cloud Manager
  • Cloud Volumes ONTAP (CVO)
  • NetApp Support Site (NSS)
  • Registration

Issue

On the Cloud Manager website, under the "NSS Management" tab, an error message is displayed:
 
You need to re-enter your existing NetApp Support Site credentials. Click "Update Account" so that Cloud Manager can connect to your account.
 
Cloud Manager
 
When trying to register via NSS getting error:
 
Serial Number(s) not valid
 
Cloud Volumes ONTAP (CVO)
 
Or:
 
There was a problem with your request
Registration for the following serial numbers has failed
Failure Message: S/N already decommissioned
 
Cloud Volumes ONTAP (CVO)
 
On the support dashboard getting error:
 
Unable to perform support registration on a working environment with status List(deregistered)
 
 
Netapp support
 
 

 

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