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Instance type change fails with Operation Start Vm wasn't completed

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Category:
cloud-manager
Specialty:
bluexp
Last Updated:

Applies to

  • BlueXP
  • Cloud Volumes ONTAP (CVO)
  • Microsoft Azure
  • High Availability (HA)

Issue

  • License and Instance Type change is initiated from BlueXP.
  • BlueXP states updated is in progress, but after waiting some time does not progress.
  • Checking the BlueXP timeline, the Change License And Instance Type task fails with Operation Start Vm wasn't completed

clipboard_ec53258b6702a77145bb8e4f599c63000.png

  • Checking from BlueXP, the working environment is healthy.
  • Checking from System Manager or ONTAP CLI, both nodes are online and healthy.
  • From the uptime or logs, node 1 had rebooted, was taken over, and had been successfully given back by it's partner node 2.
  • Node 2 has not rebooted.
  • Checking in Azure Portal, node 2 is started, working normally, but the instance type has not changed.
  • Attempting to change the instance type change again in BlueXP is not possible because the current type is stated to be already changed for the cluster.

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