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HA Cloud Volumes ONTAP image update fails at Cluster Image Validate

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cloud-manager
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cloud
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Applies to

  • BlueXP
  • HA Cloud Volumes ONTAP (CVO)

Issue

  • CVO upgrade using Blue XP does not progress.
  • Running ::*> cluster image show-update-progress shows the pre-checks failed.

::*> cluster image show-update-progress

          Estimated         Elapsed
Update Phase         Status                   Duration        Duration
-------------------- ----------------- --------------- ---------------
Pre-update checks    failed                   00:10:00        00:01:55

  • BlueXP Timeline has the "Cluster Image Validate" step as Failed.

Failed
{
  "_cluster": "172.xx.xx.xxx,172.xx.xx.xxx",
  "_failure": "There was an internal server error.",
  "nodes": null,
  "packageVersion": "9.13.0"
}

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