Skip to main content
NetApp Knowledge Base

Encrypted volumes offline due to GCP KMS unavailable

  1. Last updated
    Jul 12, 2023
  2. Save as PDF
Views:
129
Visibility:
Public
Votes:
0
Category:
cloud-volumes-ontap-cvo
Specialty:
cloud
Last Updated:
7/12/2023, 12:40:55 PM

Applies to

  • ONTAP 9
  • NetApp Volume Encryption (NVE)
  • Google Cloud KMS

Issue

All encrypted volumes are taken offline when ONTAP is unable to reach GCP KMS
 
[kern_mgwd:info:2856] 0x832a4ca00: 0: ERR: keymanager_mgwd::health::kmip::KmsHealthHandler: [handleTimeOut]:617: Polling KMS failed for 60+ minutes from the 1st failure:vserver svm_1, count is 5. Going to offline volumes

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.