Skip to main content
NetApp Knowledge Base

BlueXP Connector is down due to memory shortage

Views:
49
Visibility:
Public
Votes:
0
Category:
cloud-manager
Specialty:
bluexp
Last Updated:
5/26/2025, 4:40:10 PM

Applies to

BlueXP Connector

Issue

 
  • Email Alert :  BlueXP Connector is down is received
  • The canvas is not showing any working environments
  • Update Containers task failures in the Timeline are present

ERROR: for 35ace918a580_cloudmanager_credentials  Cannot start service cloudmanager_credentials: OCI runtime create failed: container_linux.go:346: starting container process caused "process_linux.go:297: applying cgroup configuration for process caused \"mkdir /sys/fs/cgroup/memory/docker/26220f4b5e2248f31be1d5aa220c6fcc30621091b182dc6b532e0b438d38a817: cannot allocate memory\"": unknown

  • OS log shows  stack trace for out of memory error repeatedly

Feb 27 11:56:08 ip-10-200-2-242 kernel: Out of memory: Kill process 20261 (java) score 106 or sacrifice child
Feb 27 11:56:08 ip-10-200-2-242 kernel: Killed process 20261 (java) total-vm:5331016kB, anon-rss:1715480kB, file-rss:0kB, shmem-rss:0kB
Feb 27 11:56:08 ip-10-200-2-242 kernel: service-manager invoked oom-killer: gfp_mask=0x201da, order=0, oom_score_adj=0
Feb 27 11:56:08 ip-10-200-2-242 kernel: service-manager cpuset=/ mems_allowed=0
Feb 27 11:56:08 ip-10-200-2-242 kernel: CPU: 0 PID: 16735 Comm: service-manager Kdump: loaded Tainted: G           O   ------------ T 3.10.0-957.21.3.el7.x86_64 #1
Feb 27 11:56:08 ip-10-200-2-242 kernel: Hardware name: Amazon EC2 t3.xlarge/, BIOS 1.0 10/16/2017
Feb 27 11:56:08 ip-10-200-2-242 kernel: Call Trace:
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa4f63107>] dump_stack+0x19/0x1b
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa4f5db2a>] dump_header+0x90/0x229
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa4901292>] ? ktime_get_ts64+0x52/0xf0
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa49584df>] ? delayacct_end+0x8f/0xb0
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa49ba834>] oom_kill_process+0x254/0x3d0
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa49ba2dd>] ? oom_unkillable_task+0xcd/0x120
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa49ba386>] ? find_lock_task_mm+0x56/0xc0
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa49bb076>] out_of_memory+0x4b6/0x4f0
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa4f5e62e>] __alloc_pages_slowpath+0x5d6/0x724
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa49c1454>] __alloc_pages_nodemask+0x404/0x420
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa4a0e308>] alloc_pages_current+0x98/0x110
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa49b6697>] __page_cache_alloc+0x97/0xb0
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa49b92f8>] filemap_fault+0x298/0x490
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffc0284a9e>] __xfs_filemap_fault+0x7e/0x1d0 [xfs]
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffc0284c9c>] xfs_filemap_fault+0x2c/0x30 [xfs]
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa49e47ea>] __do_fault.isra.59+0x8a/0x100
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa49e4d9c>] do_read_fault.isra.61+0x4c/0x1b0
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa49e9744>] handle_pte_fault+0x2f4/0xd10
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa49ec27d>] handle_mm_fault+0x39d/0x9b0
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa4f70603>] __do_page_fault+0x203/0x4f0
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa4f709d6>] trace_do_page_fault+0x56/0x150
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa4f6ff62>] do_async_page_fault+0x22/0xf0
Feb 27 11:56:08 ip-10-200-2-242 kernel: [<ffffffffa4f6c798>] async_page_fault+0x28/0x30
Feb 27 11:56:08 ip-10-200-2-242 kernel: Mem-Info:

  • Assigned memory is 16GB or less

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.