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Autusupport transfer fails after replacing BlueXP Connector

  1. Last updated
    Apr 1, 2025
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Category:
cloud-volumes-ontap-cvo
Specialty:
cloud
Last Updated:
4/1/2025, 2:37:22 PM

Applies to

  • BlueXP Connector
  • Cloud Volumes ONTAP (CVO)

Issue

  • Autosupport is not received at NetApp Support Site. 
  • Observe following errors in manually created Autosupport.
  • NOTIFYD.GZ
ERR: AutoSupport::StatusCheck: Connectivity check to HTTPS PUT destination failed (Timeout was reached) with root CA path: /mroot/etc/vserver_4294967295/certificates/ssl/serverCa
ERR: AutoSupport::StatusCheck: Connection timed out after 10011 milliseconds
  • AUTOSUPPORT-CHECK.XML
HTTPS PUT connectivity check failed for destination: https://support.netapp.com/put/AsupPut/. Error: Timeout was reached when connecting to the server - 'support.netapp.com'

 

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