cloud sync fails to sync with error "unknownerror"

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Views:: 198

Visibility:: Public

Votes:: 0

Category:: cloud-sync

Specialty:: bluexp

Last Updated:

Applies to

Cloud sync
SMB2
Data broker running Ubuntu

Issue

Cloud sync fails to scan any files once sync is started
Clicking on View details about sync failures for the relationship shows Failure Point : "LIST" and Failure Reason :"unknownerror"

Data Broker logs:

[ERROR] [SCANNER] [7] [172530] Received error on get cifs acl with port 30804 mnt/63xxxxxxxxxxxxxxxxxxxxx/0b2466f9-a34e-4493-86dd-5b349c1a8233_src/test1.txt TypeError: r.get is not a function ERR_BAD_REQUEST Request failed with status code 403

[WARN] [SCANNER] [7] [172530] Failed to find stats for path { entry: 'test1.txt', path: 'mnt/63xxxxxxxxxxxxxxxxxxxxx/0b2466f9-a34e-4493-86dd-5b349c1a8233_src', copyAcl: 'cifs' } TypeError: r.get is not a function

[ERROR] [ACL-SERVER] [13] [172567] Get acl error TypeError: r.get is not a function

at /opt/netapp/databroker/acl-server.js:1:7408

at Layer.handle [as handle_request] (/opt/netapp/databroker/node_modules/express/lib/router/layer.js:95:5)

at next (/opt/netapp/databroker/node_modules/express/lib/router/route.js:144:13)

at Route.dispatch (/opt/netapp/databroker/node_modules/express/lib/router/route.js:114:3)

at Layer.handle [as handle_request] (/opt/netapp/databroker/node_modules/express/lib/router/layer.js:95:5)

at /opt/netapp/databroker/node_modules/express/lib/router/index.js:284:15

at param (/opt/netapp/databroker/node_modules/express/lib/router/index.js:365:14)

at param (/opt/netapp/databroker/node_modules/express/lib/router/index.js:376:14)

at Function.process_params (/opt/netapp/databroker/node_modules/express/lib/router/index.js:421:3)

Failed logs:

[INFO] [SCANNER] [7] [172530] [63xxxxxxxxxxxxxxxxxxxxx] [LIST] FAILED source { cifs: { host: 'xxx.corp.xxxx.com', share: '/Pre-Migration testing NAS-1', version: '2.1', provider: 'cifs', username: 'nt_xxxxxxx', workgroup: 'corp' } }  and target:  { cifs: { host: '10.xx.xx.xx', share: '/Pre-Migration testing NAS-1', version: '2.1', provider: 'cifs', username: 'nt_xxxxxx', workgroup: 'corp' } } Error: TypeError: r.get is not a function

at L (/opt/netapp/databroker/scanner.js:1:54536)

at processTicksAndRejections (internal/process/task_queues.js:95:5)

at async F (/opt/netapp/databroker/scanner.js:1:55005)

at async B (/opt/netapp/databroker/scanner.js:1:55307)

at async Promise.all (index 0)

at async Ka.U.retries (/opt/netapp/databroker/scanner.js:1:136689) {

code: undefined

}

data_broker_installer.log : ( Errors seen during installation of data broker )

Err:1 http://in.archive.ubuntu.com/ubuntu focal/main amd64 make amd64 4.2.1-1.2

Connection failed [IP: 185.125.190.36 80]

Err:16 http://in.archive.ubuntu.com/ubuntu focal/main amd64 gcc amd64 4:9.3.0-1ubuntu2

Connection failed [IP: 185.125.190.39 80]

Err:23 http://in.archive.ubuntu.com/ubuntu focal/main amd64 g++ amd64 4:9.3.0-1ubuntu2

Connection failed [IP: 91.189.91.39 80]

Post install failed:

WARNING: apt does not have a stable CLI interface. Use with caution in scripts.