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Failed to connect to the source or target

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43
Visibility:
Public
Votes:
0
Category:
cloud-sync
Specialty:
cloud
Last Updated:

Applies to

  • BlueXP
  • Data Broker
  • Copy and Sync

Issue

Copy and Sync jobs failing with error:
 
Failed to Sync:
 
clipboard_ea075aa4495a17c169b583e9d843905b7.png
 
messages.log
[2024-03-13T13:18:37.307] [INFO] [MASTER] [0] [3009777] SEND MESSAGE: {"message":{"step":"INITIALIZE","relationshipId":"xxxxxxx","status":"FAILED","reason":"Failed to mount source: mount error(13): Permission denied\nRefer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages 
 

data-broker.log
[2024-03-13T13:18:37.304] [ERROR] [MASTER] [0] [3009777] Failed to execute command Error: Command failed: mount -t cifs //HOST_IP/'SHARE_NAME$' mnt/xxxxx/xxxxx_src -o domain=emea,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks
mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)

    at genericNodeError (node:internal/errors:956:15)
    at wrappedFn (node:internal/errors:510:14)
    at ChildProcess.exithandler (node:child_process:422:12)
    at ChildProcess.emit (node:events:519:28)
    at ChildProcess.emit (node:domain:488:12)
    at maybeClose (node:internal/child_process:1105:16)
    at Process.ChildProcess._handle.onexit (node:internal/child_process:305:5) {
  code: 32,
  killed: false,
  signal: null,
  cmd: "mount -t cifs //HOST_IP/'SHARE_NAME$' mnt/xxxxx_src -o domain=emea,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks

relationships.log
[2024-03-13T13:18:37.307] [ERROR] [MASTER] [0] [3009777] [Relationship_ID] fatally failed due to error: Failed to mount source: mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)

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