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Connection errors on Cloud Sync databroker: connect ETIMEDOUT

  1. Last updated
    Dec 4, 2024
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Category:
cloud-sync
Specialty:
cloud
Last Updated:
12/4/2024, 9:13:30 AM

Applies to

  • BlueXP copy and sync

Issue

  • Copy and Sync service has a degraded performance.
  • CPU usage is flat lined at 100%.
  • Timeout error is seen on databroker logs:

    2024-11-27T16:39:59.268] [ERROR] [SCANNER] [13] [21739] Failed to receive messages from queue https://sqs.us-east-1.amazonaws.com/ Error: connect ETIMEDOUT IP:443
        at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1606:16) {
      errno: -110,
      code: 'ETIMEDOUT',
      syscall: 'connect',
      address: 'IP',
      port: 443,
      name: 'TimeoutError',
      '$metadata': { attempts: 1, totalRetryDelay: 0 }

    [2024-11-27T16:39:59.917] [ERROR] [SCANNER] [13] [21739] Failed to change message visibility timeout to messages in sqs https://sqs.us-east-1.amazonaws.com/ Socket timed out without establishing a connection within 60000 ms undefined

 

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