Skip to main content
NetApp Knowledge Base

Connection errors on Cloud Sync databroker: connect ETIMEDOUT

  1. Last updated
  2. Save as PDF
Views:
14
Visibility:
Public
Votes:
0
Category:
cloud-sync
Specialty:
CLOUD
Last Updated:

Applies to

  • BlueXP copy and sync

Issue

  • Copy and Sync service has a degraded performance.
  • CPU usage is flat lined at 100%.
  • Timeout error is seen on databroker logs:

    2024-11-27T16:39:59.268] [ERROR] [SCANNER] [13] [21739] Failed to receive messages from queue https://sqs.us-east-1.amazonaws.com/ Error: connect ETIMEDOUT IP:443
        at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1606:16) {
      errno: -110,
      code: 'ETIMEDOUT',
      syscall: 'connect',
      address: 'IP',
      port: 443,
      name: 'TimeoutError',
      '$metadata': { attempts: 1, totalRetryDelay: 0 }

    [2024-11-27T16:39:59.917] [ERROR] [SCANNER] [13] [21739] Failed to change message visibility timeout to messages in sqs https://sqs.us-east-1.amazonaws.com/ Socket timed out without establishing a connection within 60000 ms undefined

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.