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Cloud sync is not working as data broker failed to mount source

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Category:
cloud-sync
Specialty:
cloud
Last Updated:

Applies to

  • BlueXP Copy and Sync
  • ONTAP 9
  • CIFS

Issue

  • Cloud sync schedule is not working because broker is unable to mount source:
clipboard_e09b7986e28d9dbabd1006179bc9e4a21.png
  • Noticed cifs mount fail due to time out errors:

[2024-06-19T09:01:04.689] [INFO] [MASTER] [0] [3100981] SEND MESSAGE: {"message":{"step":"INITIALIZE","relationshipId":"6658xxxxxxxxxxxfd","status":"FAILED","reason":"Failed to mount source: Command execution: mount -t cifs //10.xx.xx.xx/'sharename' mnt/66585xxxxxxxxxxxxx5efd/042daaa9-1b33-4abd-bf4f-a8xxxxxxc2f_src -o domain=domain,vers=2.1,file_mode=0666,dir_mode=0666,iocharset=utf8,mapchars,mfsymlinks - timed out","source":{"cifs":{"host":"10.xx.xx.xx","share":"/sharename","version":"2.1","provider":"cifs"}}

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