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What need to do if the connector has problem

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Applies to

BlueXP Connector

Answer

  1. Verify the status of the connector VM from BlueXP and CLI:
    • BlueXP:
      • Access BlueXP webpage 
      • Click the Connector and check the status (it should be in inactive status if the connector has problem)
    • CLI 
      • Check if the connector VM can be accessed by SSH
      • Refer how to access for Azure / AWS
  2. Record the related error message from the above if found, try to reboot the connector VM from the cloud portal to check the status again.
  3. If possible create a new connector.

  4. Please contact NetApp Technical Support or log into the NetApp Support Site to create a technical case. Reference this article for further assistance.

Additional Information

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