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Unable to login to NetApp Console (formerly BlueXP) - Multiple user profiles already exist

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Category:
cloud-manager
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netapp_console
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Applies to

  • NetApp Console
  • Identity Federation
  • Auth0 Login
  • NetApp Support Site (NSS) Issue
  • Data Infrastructure Insights(DII)

Issue

  • Unable to login into NetApp Console after signing up the new user:
    • access_denied: [!] Rule: Multiple user profiles already exist - cannot select base profile to link withThe provided email address was already registered using the "Sign in to BlueXP" option. You’ll need to log in using that option. Using multiple login methods with the same email address is not supported.access_denied: deny_user_already_exist_regular/User with email already exists via regular signup or SSO federation.
  • Unable to login to DII, below error seen:

Data Infrastructure Insights
We are unable to process your request at this time.
Authentication failed: access denied
We are having trouble logging you in. Please try again after sometime.
Please contact NetApp customer support or visit the NetApp support site for more information.

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