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Unable to login to BlueXP - Multiple user profiles already exist

  1. Last updated
    Aug 15, 2024
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Category:
cloud-manager
Specialty:
bluexp
Last Updated:
8/15/2024, 7:18:10 PM

Applies to

  • NetApp BlueXP
  • Identity Federation
  • Auth0 Login
  • NetApp Support Site (NSS) Issue

Issue

  • Unable to login into BlueXP after signing up the new user:
    • access_denied: [!] Rule: Multiple user profiles already exist - cannot select base profile to link withThe provided email address was already registered using the "Sign in to BlueXP" option. You’ll need to log in using that option. Using multiple login methods with the same email address is not supported.access_denied: deny_user_already_exist_regular/User with email already exists via regular signup or SSO federation.

 

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