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Unable to add license from Digital Wallet

  1. Last updated
    Jul 19, 2024
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Category:
cloud-manager
Specialty:
cloud
Last Updated:
7/19/2024, 6:23:39 AM

Applies to

  • BlueXP
  • Digital Wallet
  • CVO Licensing

Issue

When adding a CVO license from BlueXP's Digital Wallet, serial number field is greyed out and following notice is seen:

You can't enter a serial number because you haven't added the NetApp Support Site account that's authorized to access the serial number. To add the account to BlueXP, click Help > Support > NSS Management. Otherwise, use the Upload License File option.
 
Unable to add license from Digital Wallet

 

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