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Onprem discovery from BlueXP fails with network error

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cloud-manager
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netapp_console
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Applies to

  • NetApp Console
  • On-prem ONTAP 9

Issue

  • NetApp Console cannot discover a on prem cluster
  • The following error is seen in the server logs for the Console Agent

2025-12-08 15:36:15,517 UTC ERROR [Working Environment           ] [9tw0RRUh] [             ] [Anonymous      ] (oncloud-akka.actor.default-dispatcher-183) [OnPremWorkingEnvironmentOperations:182] Failed calculating information for OnPrem Working Environment [id: OnPremWorkingEnvironment-12abcdef, name: cluster_name, ip: 10.x.x.x]. Returning FAILED status...
com.netapp.oncloud.simplicator.client.common.SimplicatorBadRequestException: connection timed out: /10.x.x.x:443

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